Logmein For Mac Client

IT Access & Security

Our products set the standard for simple and secure access to apps, devices and data, and now are poised to redefine access for a cloud-centric world where an individual’s identity, not their device, is at the core of their experience.

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Provide anywhere, anytime access to all your devices, files, applications and information.


Support is here for all your LogMeIn products. Download, install, test, read popular topics, user guides, and find resources that will help you use your product. I'm really surprised no one has brought this up yet, but this issue also affects the LogMeIn access binary. Both are 32-bit and need to be recompiled for 64-bit. My bet is macOS 10.14 will not support 32-bit apps at all, breaking all LogMeIn apps. After updated to Catalina 10.15.6 LMI Rescue app is not working, we have enabled support LogMeIn Rescue app in Accessibility and screen recording but not able to control the Macs. Tried to add manually but its not working, not able to add in Accessibility and screen recording. Any solution for this.

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Logmein For Mac Client Login

LogMeIn Central

Logmein Rescue Mac Client

Remotely automate routine IT tasks with the most powerful tool for accessing and managing remote computers anywhere.


Deliver instant remote access from anywhere via any remote computer, iPad, iPhone or Android device.

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Our Engagement and Support products deliver unmatched flexibility and security, with tools tailored to help startups to large-scale organizations solve problems and provide better customer experiences.


Provide remote support that solves every problem seamlessly and securely on PC, Mac, iOS and Android.


Resolve technical issues by delivering web-based support to customer, end users, unattended computers and servers.

Rescue Lens

Remotely guide end users through troubleshooting, problem resolution, product setup and more with Rescue Lens.



A conversational chatbot and virtual customer assistant solution that transforms engagement with customers.

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Logmein For Mac Client

Improve training and learning outcomes with collaboration tools, easy screen sharing, recording, and one-click setup.


Optimized for real-time collaboration, boost productivity with dispersed teams, customers, remote workers and vendors.


The trusted online meeting software for millions to communicate and collaborate on any device, anywhere.


Simple, intuitive and fast conference room hardware meets user-friendly video conferencing software.


Answer toll-free or local calls professionally. All the communication features needed to help run your business.


For the clearest, simplest, most reliable solution when the conference call matters most.


Technician Console Desktop App for Windows and Mac

Logmein Mac Client

This article gives guidance to Rescue technicians.

Technician Console as a desktop application is available for technicians both on Windows and Mac computers.

The desktop app offers the same set of features as the browser-based version. The only difference is that it runs as a standalone executable, which means it can be launched with a single click – no browser required.

Restrictions and limitations for the Technician Console for Mac

The following Technician Console features are not available on Mac:

  • Technician screen sharing
  • Screen recording with MSVC codec (falls back to MRLE codec)
  • Monitoring the desktop of a technician running the Technician Console for Mac
  • Integrated content portal (ICP)
  • Connect On LAN
Note: Files saved/exported during a session are available at Users/[username]/Library/Application Support/LogMeIn-Rescue/Bottles/logmeinrescue/drive_c/users/crossover/My Documents

How to Install the Desktop App

On Windows

  • Option 1. Click this link to download and install the desktop app
  • Option 2. Log in to your account at the LogMeIn Rescue website and go to the My Account page. Click the link to download the desktop app.

Logmein Client Download

On a Mac

  1. Click this link to download the Technician Console for Mac app.
  2. In the Downloads box, double-click LogMeInRescueTechnicianConsoleMAC.dmg.
  3. Follow instructions to drag the LogMeIn Rescue icon to your Applications folder.

    The application is now installed on your computer.

How to Run the Desktop App

On Windows

Launch the application via the Windows Start button, a desktop shortcut, or any other preferred method. You may be prompted to log in to your Rescue account. Use the same email and password combination you use to log in at the LogMeIn Rescue website.

Tip: Rescue technicians with a Single Sign-On (SSO) ID can also start the Rescue Desktop Technician Console using any supported SSO authentication method.

On a Mac

Launch the application via Launchpad or Finder > Applications. You may be prompted to log in to your Rescue account. Use the same email and password combination you use to log in at the LogMeIn Rescue website.

Tip: Rescue technicians with a Single Sign-On (SSO) ID can also launch the Rescue Desktop Technician Console using any supported SSO authentication method.
Remember: Technician Console for Mac will use the language set as the preferred language of the Mac OS X.

How to Set Up One-Click Login to the Desktop App

You can tell Rescue to remember your user name and password when you log in to the desktop app.

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