Office For Mac Issues

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Microsoft will continue to work closely with Apple to address problems that may occur with Office for Mac 2008 and 2011 and Lion OS. Sync services are not available with OSX versions 10.8 (Mountain Lion) or higher. More information. There are two major Office for Mac issues Microsoft is. Microsoft Office appears to be experiencing activation issues on both Mac and PC today, according to several user reports on Twitter. MacRumors also received emails from multiple readers affected.

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Issues

Summary

This article discusses known issues that may occur with Office for Mac applications on MacOS 10.7 (Lion).

Note

  • Microsoft has been working with Apple from the early days of MacOS 10.7 (Lion). Through this partnership, many issues were addressed leading up to the Lion release. Microsoft will continue to work closely with Apple to address problems that may occur with Office for Mac 2008 and 2011 and Lion OS.
  • Sync services are not available with OSX versions 10.8 (Mountain Lion) or higher.

More information

There are two major Office for Mac issues Microsoft is aware of running on Lion:

  1. Communicator for Mac crashes when you send an IM or start an audio/visual call.

    Note

    Microsoft will resolve this issue in an upcoming update to Communicator for Mac.

  2. Office for Mac 2004 will not run on Lion.

    Note

    Previous MacOS versions supported Rosetta, an Apple Mac OSX bridge technology that enabled applications such as Office for Mac 2004 to run on the latest chip architecture for Mac. Because Lion no longer supports Rosetta, applications that relied on it will no longer function under the new MacOS.

Here is a list of other known issues that Microsoft is currently investigating. These issues will likely only be encountered in specific situations or configurations:

Excel 2008 or 2011

  • Excel may crash when you move a sheet from one workbook to another workbook.
  • Excel 2011: MSQuery for English will work on Lion. However, it will not work on other language versions of Excel 2011 on Lion.
  • Excel 2008: MSQuery will not work on any version of Excel 2008 on Lion.
  • The date format may display the year as 2 digits instead of 4 digits.

Word 2008 or 2011

  • The date format may display the year as 2 digits insead of 4 digits.

PowerPoint 2008 or 2011

  • Pressing the Command and Tab keys to open another application while in Presenter View may crash PowerPoint.
  • Switching out of or quitting Slide Show in full-screen mode may result in inconsistent window behavior.
  • You may be prompted to save your presentations when switching windows.

Entourage 2008 or Outlook 2011

Microsoft Office For The Mac

  • You may be unable to import messages from Lion Mail.

Office 2008 or 2011

  • Reference tools may have redraw problems and links may not work.
  • Chart data labels may not be visible.
  • Equation editor may not function correctly.

Web Applications

  • May not correctly open the file in the rich client application. The following workaround will work with Safari or Firefox:
    1. Quit Safari or Firefox.
    2. On the Go menu, click Applications.
    3. Select Safari or Firefox.
    4. On the File menu, click Get Info.
    5. Select the check box for Open in 32-bit mode.
    6. Quit and open Safari or Firefox.
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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

Microsoft Office For Mac Issues

When you start Microsoft PowerPoint for Mac, or when you try to open a new presentation, you experience one of the following conditions:

  • The program closes unexpectedly.

  • Error message:

Resolution

To resolve this problem, follow these steps.

Microsoft PowerPoint 2008 or later

Step 1: Remove Powerpoint Preferences

  1. Quit all Microsoft Office for Mac programs.

  2. On the Go menu, click Home.

  3. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Open Preferences.

  5. Drag com.microsoft.powerpoint.plist to the desktop.If you cannot locate the file, PowerPoint is using the default preferences. Go to step 7.

  6. Open PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, restore the file to its original location, and go to the next step. If the problem is resolved, drag com.microsoft.powerpoint.plist to the Trash.

  7. Quit all Microsoft Office for Mac programs.

  8. On the Go menu, click Home.

  9. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  10. Open Preferences.

  11. Open Microsoft, and then drag com.microsoft.powerpoint.prefs.plist to the desktop.If you cannot locate the file, PowerPoint is using the default preferences. Go to step 13.

  12. Open PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, restore the file to its original location, and go to the next step. If the problem is resolved, drag com.microsoft.powerpoint.prefs.plist to the Trash.

  13. Quit all Microsoft Office for Mac programs.

  14. On the Go menu, click Home.

  15. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key whil you click the Go menu.

  16. Open Preferences.

  17. Open Microsoft, and then Office 2008 (or Office 2011).

  18. Drag PowerPoint Toolbars (12) or Microsoft PowerPoint Toolbars to the desktop.

    If you cannot locate the file, PowerPoint is using the default preferences. Go to 'Step 2: Try PowerPoint in Safe Mode Boot.'

  19. Open PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, restore the file to its original location, and go to 'Step 2: Try PowerPoint in Safe Mode Boot.' If the problem is resolved, drag PowerPoint Toolbars (12) or Microsoft PowerPoint Toolbars to the Trash.

Step 2: Try Powerpoint in Safe Mode Boot

Restart your computer in the Safe Mode. For more information about how to restart your computer in the Safe Mode, click the following article number to view the article in the Microsoft Knowledge Base

2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac

Once in safe mode, test Powerpoint. If the issue continues to occur, proceed to next step.

Step 3: Remove and then reinstall Office

For information how to remove and then reinstall Office, see the following article:

If the issue continues to occur in Safe mode, proceed to Step 3.

Step 4: Use the 'Repair Disk Permissions' option

Office 2016 For Mac Activation Issues

You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 or later versions. To use the Repair Disk Permissions option, follow these steps:

  1. On the Go menu, click Utilities.
  2. Start the Disk Utility program.
  3. Click the primary hard disk drive for your computer.
  4. Click the First Aid tab.
  5. Click Repair Disk Permissions.

Note

Cd drive for mac/pc. To find these, just open up the Mac finder and the devices on the computer will show up with their icons. You can name your drives anything you'd like, including 'backup', 'my network', 'my folder', or anything else you want. Unfortunately, Mac does not label their drives with letters like other computer systems do. Making them your own names makes more sense then just having a letter for your drives. This can make things easier if you are having trouble moving things around.

Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder.

Microsoft PowerPoint 2004

  1. Quit all Microsoft Office for Mac programs.

  2. On the Go menu, click Home.

  3. Open Library, and then open Preferences.

  4. Drag com.microsoft.powerpoint.plist to the desktop.

    If you cannot locate the file, PowerPoint is using the default preferences. Go to step 6.

  5. Open PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, restore the file to its original location, and go to the next step. If the problem is resolved, drag com.microsoft.powerpoint.plist to the Trash.

  6. Quit all Microsoft Office for Mac programs.

  7. On the Go menu, click Home.

  8. Open Library, and then open Preferences.

  9. Open Microsoft, and then drag com.microsoft.powerpoint.prefs.plist to the desktop.

    If you cannot locate the file, PowerPoint is using the default preferences. Go to step 11.

  10. Open PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, restore the file to its original location, and go to the next step. If the problem is resolved, drag com.microsoft.powerpoint.prefs.plist to the Trash.

  11. Quit all Microsoft Office for Mac programs.

  12. On the Go menu, click Home.

  13. Open Library, and then open Preferences.

  14. Open Microsoft, and then drag PowerPoint Toolbars (11) to the desktop.

    If you cannot locate the file, PowerPoint is using the default preferences. The problem is not related to the preference files.

  15. Open PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, and then restore the file to its original location. The problem is not related to the preference files. If the problem is resolved, drag PowerPoint Toolbars (11) to the Trash.

Microsoft Office For Mac Support

Third-party disclaimer information

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The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

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